FAQ
When will my licence be activated?
Your licence will be activated as of the date you sign your ITESLIVE agreement and consent to the terms and conditions of use. Billing begins upon signing, with the delivery of the user name and password for the ITESLIVE platform.
What period does the ITESLIVE software agreement cover?
All ITESLIVE licences are for 12 months, whether you pay monthly or yearly.
Is it possible to have different types of licences in my display network?
It is only possible to combine Pro and Premium license types. For example, you may have screens using Premium licenses and screens using Pro licenses.
* It is not possible to combine the Starter license with other types of licenses.
How many licences do I need?
Display network
Generally speaking, one ITESLIVE licence is required for each media player, and one player is required for each screen. Note that the player can be connected to the screen or external.
Some external media players have more than one video output. If so, note that a licence is required for each of your screens.
Note: If you show exactly the same content on all of your screens, it doesn’t change anything in terms of the number of licences required.
Video wall
If you use several screens to create a larger display surface, you need only one licence. However, if you show different content on each of the screens in the video wall, you will need multiple licences.
Can I purchase the necessary equipment directly from ITESMEDIA?
ITESMEDIA can direct you towards a partner so you may complete the purchases for your digital signage project. This article outlines the equipment you need.
You can also use your own equipment if you prefer.
What kind of equipment do I need for a digital display setup?
A digital display setup requires a monitor and a media player. ITESLIVE is just as effective with an integrated player and monitor as it is with an external player. The player can be Web- or Windows-based. This article explains the differences between Web and Windows players.
Monitor
You can use an LCD, LED or touchscreen monitor. In theory, any screen is compatible with a digital display network. However, there are a few criteria to factor into your selection. This article provides more information on this topic.
Media player
The content is displayed on the monitor, which in turns is fed by a media player. ITESLIVE can operate with a Web player or Windows player. The features of both are identical, although there are a few differences in terms of how they operate. As indicated earlier, the software works just as well with an integrated monitor and player setup as it does with an external player.
Note that ITESLIVE is a multiplatform system and is compatible with any device. The software is not tied to a specific operating system or piece of equipment, making it very flexible. This version can run on Windows, Android, Tizen, WebOS, Linux and other systems. Talk to one of our advisors to find out which solution best suits your needs: sales@itesmedia.tv.
Interested in learning more about the other components of a digital display ecosystem? Read on!
What kind of equipment do I need for a digital display setup?
A digital display setup requires a monitor and a media player. ITESLIVE is just as effective with an integrated player and monitor as it is with an external player. The player can be Web- or Windows-based. This article explains the differences between Web and Windows players.
Monitor
You can use an LCD, LED or touchscreen monitor. In theory, any screen is compatible with a digital display network. However, there are a few criteria to factor into your selection. This article provides more information on this topic.
Media player
The content is displayed on the monitor, which in turns is fed by a media player. ITESLIVE can operate with a Web player or Windows player. The features of both are identical, although there are a few differences in terms of how they operate. As indicated earlier, the software works just as well with an integrated monitor and player setup as it does with an external player.
Note that ITESLIVE is a multiplatform system and is compatible with any device. The software is not tied to a specific operating system or piece of equipment, making it very flexible. This version can run on Windows, Android, Tizen, WebOS, Linux and other systems. Talk to one of our advisors to find out which solution best suits your needs: sales@itesmedia.tv.
Interested in learning more about the other components of a digital display ecosystem? Read on!
Our features in details
1. CONTENT MANAGER (CMS) WEB ITESLIVE STUDIO
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Back to top2. UNLIMITED EMAIL TECHNICAL SUPPORT
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Technical support restrictions:
* Travel to client site extra.
** Training available for an additional fee.
***Support exclusions:
3. UNLIMITED NUMBER OF USERS
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
4. USER AND PERMISSION MANAGEMENT
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
The image below shows the page to manage users and permission
5. MULTIPLATFORM VERSION
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
6. DATA HOSTING ON MICROSOFT AZURE
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
All files stored on the cloud at Microsoft Azure are redundant on a datacenter in two different regions. So, we are able to restore lost files in the event of major events in the data center.
Benefits of Azure SQL
Benefits of Azure Storage
7. SECURITY MANAGEMENT (ANTIVIRUS, FIREWALL, OS PATCHES)
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
**Unavilable with the Web version
Back to top8. KNOWLEDGE BASE AND ONLINE HELP
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
9. FREE UPDATES FOR ITESLIVE SOFTWARE
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
10. REMOTE MONITORING OF DIGITAL DISPLAY NETWORK AND NOTIFICATIONS
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
*Features may vary from one type of license to another.
The image below shows the page to edit profile and manage email notifications
The Image below shows the zone template editor
11. SCREEN FRAME EDITOR (MULTIZONE DISPLAY)
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
The screen frame editor allows users to create new models or edit existing models.
Back to topThe Image below shows the zone template editor
The Image below shows the zone template editor
12. CLIP EDITOR (CALENDAR, TRANSITION, PRIORITY, DURATION)
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
The clip editor serves to define the properties of the clip, the transition type and the play length are exemples of theses properties. Also, the broadcast scheduler makes it easy to manage the network in a way to always show relevant information at the right time without any effort.
13. INDIVIDUAL OR GROUP SCREEN MANAGEMENT
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Using playlists, it is possible to manage the content of a screen, a set of screens or an entire network of screens.
Back to top14. MONITOR ACTIVITY TIMES
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
The screen status planner makes it possible to program when a display reverts to black and configure display activity times.
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15. BANDWIDTH USE
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
The ITESLIVE system includes a bandwidth tracker, which estimates bandwidth use based on the programmed display settings when the tool is launched. A bandwidth report is also available on the ITESLIVE Studio.
All plans have access to 10 GBytes of bandwidth per month.
* An additional charge of 0.25$ applies for each additional GByte.
Back to top16. DATA STORAGE
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
The ITESLIVE software does not limit the volume of content you can upload to the platform. However, if you wish to control the number of files uploaded by each user, you can set a per-user limit (in MB).
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17. LIVE PREVIEW
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Once you have added content to the various zones, you can preview the entire display.
When creating a message, there is a real-time preview of the content being edited that is displayed to the right of the message creation window. This allows the user to obtain a visual of the final result of the message being created without having to leave the modification window.
Back to top18. PLAYLIST
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
What is displayed on screen is defined by the content of the playlist. This can include various content types such as images, messages, RSS feeds, weather information and so forth. Every piece of content added to a playlist is referred to as a clip. Clips run one after another, just like a music playlist. Playlists make it possible to manage the content for a set of screens or an entire network, without having to reprogram each screen individually.
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19. TIME AND DATE
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Every plan offers the possibility to display the time and the date, which is proven to be a good, simple eye catcher for all audiences.
Back to top20. YOUTUBE
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Play YouTube videos on your screens. Simply enter the URL in the designated field.
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21. VIMEO
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Play Vimeo videos on your screens. Simply enter the URL in the designated field.
Back to top22. IMAGES
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Each plan offers the possibility to add images in ITESLIVE’s studio. These can be broadcasted on the screens.
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23. VIDEOS
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Each plan offers the possibility to add videos in ITESLIVE’s studio. These can be broadcasted on the screens.
Back to top24. WEATHER FORECAST
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Each plan offer the possibility to display the weather forecast of the user location. The weather forecast is a good and simple eye catcher.
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The image below shows the page to manage RSS Feed
25. RSS FEEDS
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
Each plan offer the possibility to display one or more RSS feed. RSS feeds are proven to be good, simple eye catchers.
Back to top26. WEB PAGE DISPLAYS
INCLUDED WITH: PRO, PREMIUM AND INTERACTIVE
Put any web page up on your screens. Note that it will not be clickable unless a touch screen is used.
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27. SHARE LISTING DATA IN REAL-TIME
INCLUDED WITH: PRO, PREMIUM AND INTERACTIVE
Broadcast your listings automatically in real time. In addition, you can choose your listings’ visuals from a bank of templates. You can display them using different filters: property types, municipalities, characteristics, etc.
Back to top28. PROMOTE AGENT PROFILES IN REAL-TIME
INCLUDED WITH: PRO, PREMIUM AND INTERACTIVE
Show your agents’ profile and their listings. In addition, you can choose the visuals thanks to a bank of templates. You can display your agents’ profile according to different filters: minimum number of listings, exclusions of certain agents, etc.
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29. GOOGLE SLIDE, GOOGLE DOCS ET GOOGLE SHEETS
INCLUDED WITH: PRO AND PREMIUM
To broadcast your Google Slides, Google Docs and Google Sheets documents on your screens, just insert the URL in the dedicated field.
Back to top30. OFFICE 365
INCLUDED WITH: PRO, PREMIUM AND INTERACTIVE
Easily distribute your Office 365 documents (Office Word, Office Excel, Office PowerPoint) directly to your screens via ITESLIVE.
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31. ADVANCED DISTRIBUTION MODULE (PLAYERS, SITES, GROUPS AND TAGS)
INCLUDED WITH: STARTER, PRO, PREMIUM AND INTERACTIVE
The advanced distribution module helps centrally manage the content displayed on screens regardless of the source. Users can share distribution lists and all types of clips on specified screens. It is also possible to create tags to custom manage content deployment.
Back to top32. MICROSOFT TEAMS
INCLUDED WITH: PRO, PREMIUM AND INTERACTIVE
Broadcast content dedicated to people in your organization directly in the Microsoft Teams application. Content can be viewed anytime in the Microsoft Teams interface.
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33. SCREEN SAVER
INCLUDED WITH: PRO, PREMIUM AND INTERACTIVE
Any on-screen display can also be used as a screen saver on your user workstations (additional licenses).
Back to top34. UNLIMITED PRIORITY PHONE TECHNICAL SUPPORT
INCLUDED WITH: PRO, PREMIUM AND INTERACTIVE
INCLUDED WITH: PRO, PREMIUM AND INTERACTIVE
PRO, PREMIUM and INTERACTIVE licences includes unlimited email/phone technical support 7 days a week, 7:30 a.m. to 10 p.m. ET with a 4-hour turnaround. A 24/7 emergency line may also be offered through ITESMEDIA or one of its partners.
Technical support restrictions:
* Travel to client site extra.
** Training available for an additional fee.
***Support exclusions:
• Connection to client’s local networks.
• Internet connectivity. Hardware maintenance.
• Incorrect API usage.
35. BANK OF TEMPLATES FOR OFFICE COMMUNICATIONS
INCLUDED WITH: PREMIUM AND INTERACTIVE
A bank of internal message templates is available in the software. Among other things, you can put up abroker’s birthday or other important dates.
Back to top36. BANK OF TEMPLATES FOR PARTNERS PROMOTION
INCLUDED WITH: PREMIUM AND INTERACTIVE
Beautiful templates to share partners’ brands are available and you can highlight preferred partners. You can also increase your revenue by selling ad space.
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37. ADDITIONAL ZONE
INCLUDED WITH: PREMIUM AND INTERACTIVE
Get an additional zone at the bottom of your screen. Use it to promote your agents or to increase your revenue by selling ad space. In addition, you can choose the visuals thanks to a bank of templates.
Back to top38. USER ROLE MANAGEMENT
INCLUDED WITH: PREMIUM AND INTERACTIVE
User permissions can be simplified by assigning roles to each user. A user can grant a set of predefined permissions to another user rather than activate them one at a time for each new account.
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39. UNLIMITED PRIORITY PHONE TECHNICAL SUPPORT
INCLUDED WITH: PREMIUM
INCLUDED WITH: PREMIUM
A PREMIUM licence includes unlimited email/phone technical support 7 days a week, 7:30 a.m. to 10 p.m. ET with a 4-hour turnaround. A 24/7 emergency line may also be offered through ITESMEDIA or one of its partners.
Technical support restrictions:
* Travel to client site extra.
** Training available for an additional fee.
***Support exclusions:
• Connection to client’s local networks.
• Internet connectivity. Hardware maintenance.
• Incorrect API usage.
40. EMERGENCY MESSAGE
INCLUDED WITH: PREMIUM AND INTERACTIVE
PREMIUM and INTERACTIVE licences offer the possibility to set up an emergency message. This type of message is easy to activate, or it can be activated automatically under predefined conditions.
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41. TRANSACTIONS & RANKING* **
INCLUDED WITH: PREMIUM AND INTERACTIVE
Show your office sales in real time and highlight agent rankings.
***Required third party sales data
42. INTERACTIVITY, TOUCH SCREEN AND INTERACTIVE KIOSK
INCLUDED WITH: INTERACTIVE
Your data is used to create and personalize a design so your clients can take full advantage of the interactive experience.
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43. LEAD CAPTURE
INCLUDED WITH: INTERACTIVE
Prospective buyers can also search for properties directly on the screen. If one or more of them pleases the prospective buyers, they can directly enter their contact details by indicating their interest in those.
Back to top44. LISTINGS SEARCH
INCLUDED WITH: INTERACTIVE
Prospective buyers can search properties from your real estate office listings directly on the screen. In addition, there are several filters enabling you to refine your search such as the number of rooms, location, type of property, price range, etc.
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45. PARTNERS SEARCH
INCLUDED WITH: INTERACTIVE
Prospective buyers can search in the partner section. If they are interested in one of the partners’ service, they can write their contact details and message on the screen.
Back to top46. INTERACTIVE IN/OUT BOARD FOR AGENTS AND STAFF
INCLUDED WITH: INTERACTIVE
Agents easily tap in and out on interactive screen and staff can manage attendance via dashboard.
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